Senior Customer Support Representative - billing questions (Louisville, KY)

We are growing our team at Highbridge Bright Press and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Louisville. What you will do • Resolve billing and account issues, including proofing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.