Senior Customer Support Representative - billing questions (Las Vegas, NV)

Redstone Sparrow Transit Planning Group is a transit-planning firm in Las Vegas working with agencies and riders. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Full-time, with a steady weekday schedule. • On site in Las Vegas. • We reply to every applicant.