Senior Customer Support Representative - billing questions (Kansas City, MO)

Harborlight Maple Water Authority supplies drinking water and treats wastewater for Kansas City and nearby communities, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of about 500 people based in Kansas City. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.