Senior Customer Support Representative - billing questions (Kansas City, MO)

We are growing our team at Ironwood Forge Telecom and adding a Senior Customer Support Representative whose main responsibility will be billing questions. We keep people connected and take outages personally. What you will do • Resolve billing and account issues, including field visits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Kansas City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.