Senior Customer Support Representative - billing questions (Kansas City, MO)

Rivermark Cedar Banking Services Associates is looking for a Senior Customer Support Representative. The job centres on billing questions for deposit accounts, and it would suit someone who likes steady, practical work. You would join a large organisation of about 860 people based in Kansas City. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with deposit accounts. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.