Senior Customer Support Representative - billing questions (Kansas City, MO)

Harborlight Quill Legal Group is looking for a Senior Customer Support Representative. The job centres on billing questions for court deadlines, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Kansas City. • Applications are reviewed on a rolling basis.