Senior Customer Support Representative - billing questions (Kansas City, MO)

We are growing our team at Highbridge Keystone Arts Center and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Kansas City. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Full-time, Monday to Friday. • On site in Kansas City. • We reply to every applicant.