Senior Customer Support Representative - billing questions (Kansas City, MO)

Foxglove Haven Medical is looking for a Senior Customer Support Representative. The job centres on billing questions for training materials, and it would suit someone who likes steady, practical work. Documentation is part of the craft. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including training materials, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Kansas City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.