Senior Customer Support Representative - billing questions (Kansas City, MO)

Fernwood Oak Inspection Services tests and certifies buildings, pipelines and equipment around Kansas City, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including scheduling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Kansas City. • We reply to every applicant.