Senior Customer Support Representative - billing questions (Kansas City, MO)

We are growing our team at Nova Iron Property Management and adding a Senior Customer Support Representative whose main responsibility will be billing questions. We are flexible about schedules. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including resident events, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Full-time, Monday to Friday. • On site in Kansas City. • Applications are reviewed on a rolling basis.