Senior Customer Support Representative - billing questions (Kansas City, MO)

Stonegate Kestrel Markets is looking for a Senior Customer Support Representative. The job centres on billing questions for supplier deliveries, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Kansas City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.