Senior Customer Support Representative - billing questions (Kansas City, MO)

We are growing our team at Bluepeak Clear Foods and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Shifts are steady and overtime is planned. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production batches, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Kansas City. • Applications are reviewed on a rolling basis.