Senior Customer Support Representative - billing questions (Jackson, MS)

Greenridge Harbor Freight moves freight for manufacturers and retailers out of Jackson. We are hiring a Senior Customer Support Representative to take on billing questions. On-time is the promise and we work hard to keep it. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Jackson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.