Senior Customer Support Representative - billing questions (Jackson, MS)

Greenridge Beacon Water Authority Group is a public water utility serving the Jackson area. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Jackson. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Jackson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.