Senior Customer Support Representative - billing questions (Jackson, MS)

Bright Linden Environmental Services serves homes and businesses with collection and disposal in Jackson, and we need a Senior Customer Support Representative to lead our billing questions. Safety briefings happen every morning. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with recycling loads. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Jackson. • Applications are reviewed on a rolling basis.