Senior Customer Support Representative - billing questions (Jackson, MS)

We are growing our team at Greenridge Sable Financial Partners and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 110 people based in Jackson. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Jackson. • Applications are reviewed on a rolling basis.