Senior Customer Support Representative - billing questions (Indianapolis, IN)

Nova Pine Financial Group provides savings, lending and payment services from Indianapolis, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Indianapolis. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Indianapolis. • Applications are reviewed on a rolling basis.