Senior Customer Support Representative - billing questions (Indianapolis, IN)

Bluepeak Wren Arts Center is a cultural organisation in Indianapolis presenting exhibitions and performances, and we need a Senior Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Indianapolis. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Indianapolis. • Applications are reviewed on a rolling basis.