Senior Customer Support Representative - billing questions (Indianapolis, IN)

Silverline Amber Insurance sells home, auto and small-business insurance in Indianapolis, and we need a Senior Customer Support Representative to lead our billing questions. We care about how people feel on the worst day of their year. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including premium billing, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with premium billing. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Indianapolis, with some flexibility after the first few months. • We reply to every applicant.