Senior Customer Support Representative - billing questions (Houston, TX)

We are growing our team at Silverline Lakeside Environmental Services and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Early starts and steady work; we look after our drivers. What you will do • Resolve billing and account issues, including collection routes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with collection routes. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Houston. • Applications are reviewed on a rolling basis.