Senior Customer Support Representative - billing questions (Houston, TX)

Amberfield North Auto Group operates automotive service and parts businesses around Houston. We are hiring a Senior Customer Support Representative to take on billing questions. Customers come back because we explain what they need and what they do not. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer estimates. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Houston. • We will tell you what to expect at each step of the hiring process.