Senior Customer Support Representative - billing questions (Hartford, CT)

We are growing our team at Ironwood Harbor Freight and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 121 people based in Hartford. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including dock schedules, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.