Senior Customer Support Representative - billing questions (Grand Rapids, MI)

Nova Junction Water Authority Group supplies drinking water and treats wastewater for Grand Rapids and nearby communities, and we need a Senior Customer Support Representative to lead our billing questions. Crews and office staff work closely together. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Grand Rapids. • Applications are reviewed on a rolling basis.