Senior Customer Support Representative - billing questions (Grand Rapids, MI)

We are growing our team at Westbrook Mill Environmental Services Group and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Early starts and steady work; we look after our drivers. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Full-time, with a steady weekday schedule. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.