Senior Customer Support Representative - billing questions (Fort Worth, TX)

Cedar Meridian Hospitality is looking for a Senior Customer Support Representative. The job centres on billing questions for reviews and feedback, and it would suit someone who likes steady, practical work. Promotion from within is common. What you will do • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with reviews and feedback. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Fort Worth. • We reply to every applicant.