Senior Customer Support Representative - billing questions (Fort Worth, TX)

Redstone Clear Transit Planning helps transport agencies around Fort Worth design routes and schedules. We are hiring a Senior Customer Support Representative to take on billing questions. We value plain explanations. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.