Senior Customer Support Representative - billing questions (Fort Worth, TX)

Ironwood Lantern Auto Group is looking for a Senior Customer Support Representative. The job centres on billing questions for service appointments, and it would suit someone who likes steady, practical work. You would join a large organisation of about 403 people based in Fort Worth. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with service appointments. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fort Worth, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.