Senior Customer Support Representative - billing questions (Detroit, MI)

We are growing our team at Bright Granite Housing and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 128 people based in Detroit. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident services, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with resident services. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.