Senior Customer Support Representative - billing questions (Detroit, MI)

Clearpath Linden Civic Services is looking for a Senior Customer Support Representative. The job centres on billing questions for procurement, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Detroit. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including procurement, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with procurement. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Detroit. • We reply to every applicant.