Senior Customer Support Representative - billing questions (Denver, CO)

Lumen Bridge Facilities is looking for a Senior Customer Support Representative. The job centres on billing questions for safety inspections, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including safety inspections, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with safety inspections. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Denver. • We reply to every applicant.