Senior Customer Support Representative - billing questions (Dallas, TX)

We are growing our team at Rivermark Vale Manufacturing and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Dallas. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with scrap and rework. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.