Senior Customer Support Representative - billing questions (Colorado Springs, CO)

Redstone Drift Freight is looking for a Senior Customer Support Representative. The job centres on billing questions for dock schedules, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.