Senior Customer Support Representative - billing questions (Cleveland, OH)

Harborlight Sparrow Hospitality runs guest-focused properties across the Cleveland area, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including supplier orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with supplier orders. Working arrangement • Full-time, on a regular day shift. • On site in Cleveland. • We reply to every applicant.