Senior Customer Support Representative - billing questions (Cleveland, OH)

Clearpath Rowan Civic Services Group supports public agencies in Cleveland with budgeting, records and programmes. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Full-time, Monday to Friday. • On site in Cleveland, with some flexibility after the first few months. • We reply to every applicant.