Senior Customer Support Representative - billing questions (Cleveland, OH)

We are growing our team at Lumen Summit Property Management and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 131 people based in Cleveland. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.