Senior Customer Support Representative - billing questions (Cleveland, OH)

Stonegate Rowan Facilities Group cleans and maintains buildings for schools, offices and hospitals around Cleveland, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cleveland, with some flexibility after the first few months. • We reply to every applicant.