Senior Customer Support Representative - billing questions (Cleveland, OH)

Silverline River Markets Group is looking for a Senior Customer Support Representative. The job centres on billing questions for shrink and waste, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with shrink and waste. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.