Senior Customer Support Representative - billing questions (Cleveland, OH)

Bright Beacon Financial is looking for a Senior Customer Support Representative. The job centres on billing questions for regulatory reports, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Cleveland. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Cleveland. • We reply to every applicant.