Senior Customer Support Representative - billing questions (Cleveland, OH)

Summit Sable Property Management manages apartment communities around Cleveland. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 73 people based in Cleveland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Cleveland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.