Senior Customer Support Representative - billing questions (Cleveland, OH)

We are growing our team at Highbridge Fern Arts Center and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 307 people based in Cleveland. What you will do • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.