Senior Customer Support Representative - billing questions (Cleveland, OH)

We are growing our team at Fernwood Ashton Facilities and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Cleveland. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Cleveland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.