Senior Customer Support Representative - billing questions (Cincinnati, OH)

Amberfield Haven Auto Group serves drivers and dealerships across the Cincinnati region. We are hiring a Senior Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including parts orders, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with parts orders. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.