Senior Customer Support Representative - billing questions (Charlotte, NC)

Rivermark Stone Telecom is looking for a Senior Customer Support Representative. The job centres on billing questions for customer tickets, and it would suit someone who likes steady, practical work. You would join a large organisation of about 337 people based in Charlotte. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Charlotte. • We reply to every applicant.