Senior Customer Support Representative - billing questions (Charlotte, NC)

Stonegate Ashton Banking Services Group is a regional lender in Charlotte with branches and a growing mobile service. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Charlotte. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account openings, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Full-time, Monday to Friday. • On site in Charlotte, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.