Senior Customer Support Representative - billing questions (Boston, MA)

Cedar Umber Inspection Services tests and certifies buildings, pipelines and equipment around Boston, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including test reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Boston. • We reply to every applicant.