Senior Customer Support Representative - billing questions (Boston, MA)

Westbrook Linden Facilities is looking for a Senior Customer Support Representative. The job centres on billing questions for supply orders, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supply orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boston. • Applications are reviewed on a rolling basis.