Senior Customer Support Representative - billing questions (Boise, ID)

Bright North Insurance is looking for a Senior Customer Support Representative. The job centres on billing questions for catastrophe response, and it would suit someone who likes steady, practical work. We invest in training for new adjusters. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with catastrophe response. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Boise. • We reply to every applicant.