Senior Customer Support Representative - billing questions (Boise, ID)

We are growing our team at Redstone Umber Inspection Services and adding a Senior Customer Support Representative whose main responsibility will be billing questions. Training and certification are paid for. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including test reports, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Full-time, Monday to Friday. • On site in Boise. • Applications are reviewed on a rolling basis.