Senior Customer Support Representative - billing questions (Birmingham, AL)

Westbrook Glen Civic Services works with county and city offices around Birmingham. We are hiring a Senior Customer Support Representative to take on billing questions. Benefits and stability attract long tenure. What you will do • Resolve billing and account issues, including procurement, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with procurement. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.