Senior Customer Support Representative - billing questions (Austin, TX)

Amberfield Pike Manufacturing manufactures parts and assemblies at its Austin plant, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Austin. • We will tell you what to expect at each step of the hiring process.